Web site says walkins welcome to get your dog groomed including nails ground. Well guess again. Was there this afternoon and was told i needed an appointment for anything. Nothing like the web site says. I made the trip from Irwin for nothing because of this misinformation. Either correct the web to reflect the truth or change your policy to reflect what the web says.
Wish there was an option to give them "no stars"!!
Large pet store. When in with my 3 dogs.Employees loved them and so did the customers.Large selection of biscuits. Way to many choices of dog food.Dogs loved all the toys to pick from.Dog boots,na.Little one did like to play with other dogs in store.Plenty of parking and easy access in and out.
I tried to fix this rating. I would give 5 stars. It would not edit.
I like shopping at PetSmart so I decided to order Tidy Cat early online from the 2017 Black Friday ad to save time looking for a cart and/or waiting in very long lines dragging buckets of to & from the register. BIG MISTAKE!! I received a confirmation for my order that said I would receive another email when the order was ready. When I didn't receive the second email, I contacted the store and emailed customer care and I was told that the online ordering system was down nationwide. But I was assured that "you will still receive the Black Friday deal and once it was processed in the next 7 days it will be available for pick-up within a hour. You will receive an email telling you when it's ready for pick-up."
Love this place. Good prices great sales and everyone is super friendly
Today I received an email cancelling the order "due to availability". This is extremely poor customer service. Had I known that PetSmart was going to do this, I would have been there when they opened at 7 AM and made my purchase at that time. It's not like there is a shortage of Tidy Cat! In my opinion, they should have notified me that they had run out, but would fulfill my order when they received their next shipment.
Petsmart is a US Veterinary Care based in Greensburg, Pennsylvania. Petsmart is located at 6216 State Route 30, Greensburg, PA 15601, USA.
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