Great place to keep your stuff. Safe and secure and DRY! Very friendly staff.
This company does not take Visa, MasterCard nor any form of card. They rely on the complicated, unreliable and outdated bill pay-that you have to set up through your checking account as their only means of recurring billing, however have no qualms about charging 50% more in late fees. I asked one of the self-proclaimed owners if they have considered setting up some other method that would accept credit/debit and she was very dismissive of the idea and said they'd have to raise their rates considerably and it was a dead issue. Hello?! Ever hear of Square or Paypal or any of the other dozen alternatives that take less than 5% for each transaction... I mean it's not the 50% they get for late fees, but I guess if you're not really into customer service... I also asked if they ever considered using email to notify a customer if they were going to be hit with an astounding late fee, or maybe just to give a heads up that the archaic bill pay did not work as planned and they are not even advanced enough for email... I wonder what it is they do with that computer in the office. I will be taking my business elsewhere, I cannot support a business that seems to be more about collecting late fees than providing service to their customers.
The bad news is that dealing with Greengate Self Storage is like dealing with the Human Resources Department from hell.
They don't send bills, but they do send threatening mail if you forget to pay. You can't give them a credit card for recurring payments. Check in envelope, that's it.
It just goes on and on. If you value your blood pressure, find somewhere else.
Worst storage I've ever used. Pictures that can't be replaced were destroyed.
The good news is that the items in storage were in good shape when I removed them
To close your unit, you have to tell them 10 days in advance. And it has to be at least 10 days before the next check is due. During that 10 day period, you have to keep your empty unit locked. If you don't, and someone opens your unit, you owe $50 for the automated police call.
Can they keep your key, and just remove the lock when 10 days is up? No. Can they use the bolt cutters and cut off your lock after 10 days? Only if you want to pay the $20 lock cutting fee.
Greengate Self Storage is a US Storage based in Greensburg, Pennsylvania. Greengate Self Storage is located at 6046 US-30, Greensburg, PA 15601, USA.
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