We had the fence installed a few months ago. I am impressed with the fence itself, but not with the customer service we have received. We had issues with my husky still getting through the fence at first due to the intensity on his collar not being turned up enough. I called and was able to schedule someone to come out to turn it up. The trainer was nice enough, but made a couple of comments that made it feel like we didn't give it enough time for him to learn without turning up the intensity. Considering we know our dog and the fact that the shock wasn't even slightly effecting him, this was sort of annoying. The trainer also told me he would schedule a follow up call for the next day, and lo & behold, I haven't received a single piece of correspondence since then. This was back in October, mind you.
I don't normally do reviews but this time I felt I needed to. I have had issues with my invisible fence for most of this past year. I had a guy that came out and tried to "diagnose" a partially broken line, but wasn't equipped technically to repair. He and another tech decided they would come back later in the day to do the repair so he left 5 dug up holes in my yard. Literally 2 minutes after he left I got a call from a "not so friendly" customer service person who then told me I would have to reschedule for the following week with the Sr. Technician who would be properly equipped for the repair. Trevor is the Sr. Tech, and he does a great job so his review would be 5 stars. I have to tell you that the cs person was not friendly or cooperative in my situation. I have 2 dogs that need to have their fence working and it took me 1 week to get this taken care of. She couldn't have cared less. If I didn't already have Invisible Fence I would never choose it. I will not ever recommend it either. The Customer Service people need to take some classes on how to properly speak to customers and help to resolve their issues asap.
Wow! If i would've known how this would change our lives, I would've done it years ago. Not only is the fence itself amazing for keeping my two dogs in the yard and off the furniture, but the folks at IF in Greensburg were amazing. There trainer that came to the house, a few times, worked with us, worked with our dogs, to make sure everything was set up and that the dogs understood what the white flags meant. After sale and set up service has been great as well. Super friendly all around and great product & knowledge. Highly recommend!
I feel the company lacks communication in all departments. The fence itself has created peace of mind for us knowing we don't have to worry as much about our dog running off, so it's disappointing we can't be all around satisfied.
Another thing that has left a bad taste in my mouth- when we first had the fence installed, the gentleman who did it 'accidentally' cut through the main wires leading to the garage after my husband had forewarned him they were there. No big deal- we got a kit to redo the wires, it ran us about $75. We were told by another trainer that we wouldn't be reimbursed for the wire kit, but instead we would be compensated with free batteries for the collar. Again, haven't heard a single thing about this, either.
My wife and I had a great experience with Invisible fence. Our boxer Colt loves to be able to run our three acres. It didn't take him long to know his boundaries either. It's nice to have piece of mind that he stays in our yard. Even if other animals try to tempt him off our property. The batteries last a long time and we buy the battery plan to switch them out every three months. My wife likes to walk him and the first time they went. Colt had to be lead off our property. He knows where his invisible fence collar is on! No problems other than the height had to be adjusted because he grew since he was a puppy. Other than that no issues! From now on any boxer we buy in the future will on invisible fence.
We are very pleased with Invisible Fence company. They were prompt to call when we requested information and did a great job with installation. Their staff was helpful with training our pup to the fence, and our dog loves having the whole yard to roam. The price was very reasonable too - highly recommend.
Invisible Fence Of Pittsburgh is a US Pet Store based in Greensburg, Pennsylvania. Invisible Fence Of Pittsburgh is located at 1654 PA-66BUS, Greensburg, PA 15601, USA.
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