Always had a great experience until my last visit. Had my wife rings inspected by a very nice and helpful young lady. She informed me that the ring had a chipped diamond and the warranty will cover it. The manager then stepped in and yelled at the employee and asked her if she was sure that the ring had a chip and demanded the ring from her. The manager then looked over the ring and barked I don't see a chip. The nice young girl informed her where the chip was located and the manager said "oh I see, its just so small." The manager then told me my warranty was void and couldn't fix it. I was dumbfounded because I have my rings inspected every 6 months. I questioned her as to why it was void. She preceded to yell at me the customer saying she was only filling in today and didn't want to be the manager and she didn't even want to be there today...wow...I left and went to another kay jewlers location and they preceded to fix the ring provide me the great service I was use to from this company. Stay away from the Westmoreland mall location when this lady is working.
Kay Jewelers is a US Jewelry Store based in Greensburg, Pennsylvania. Kay Jewelers is located at 1 N Westmoreland Ave Suite 140, Greensburg, PA 15601, USA.
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